Customer Service Representatives

Nairobi CBD, Nairobi Added at 11:03, 13 February 2018, Ad ID: 1003695726

Offer from Individual
 

We are looking for a customer-oriented service representative.

REPRESENTATIVES

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

 Share via Email
Views:24

Contact advertiser

Send message
Nairobi CBD, Nairobi Show on the map

Mr Haniel On site since Feb 2018 See their other ads

  • Mark as Favourite
  • Print
  • Edit
  • Report